Ordering/Delivery
All sizes are approximate "to fit" sizes and are given as general guidance. Colours and shades may vary slightly to those displayed on our website. It is the customers responsibility to ensure that the sizes will fit to their requirements. All products are subject to availability. If goods are not available we will attempt to find a suitable alternative.
Delivery times are approximately 10 - 14 working days (Monday - Friday) with exceptions on customised/personalised items (these can take upto 4 weeks). The sales team will contact customers to advise on the estimated delivery times for your order should it exceed these times. Orders made on customised items between June - September will take approximately 1 additional week.
Returns
Personalised items cannot be exchanged or returned unless the goods are faulty (the term personalised in this case could either mean initials/numbers or Club/Team badge (basically anything which carries more than the brand logo) . An intention to return a product must be expressed to Speed One Sports in writing within 7 days of receiving the product and returned within 14 days.
All products must be returned in their original condition, fit for resale. Once the return has been made a full refund will be given (excluding the original delivery charge) within 14 days, providing the items are in their original condition. In the interest of hygiene, we do not offer refunds on underwear.
All returns should be processed via the following link https://speedonesports.shipping-portal.com/rp/ Any costs involved in exchanging/returning the product, providing it has been delivered correctly, must be paid for by the customer unless the item(s) is faulty. Returns for any other reason are to be charged at £5.99. Creating a returns label is free, we simply deduct £5.99 from your refund.
Free Returns
Please note certain web shops carry a free returns option, all requests must be processed via the following link https://speedonesports.shipping-portal.com/rp/
Right to Cancel
Cancellations cannot be made on personalised and customised goods once an order has been placed. "Personalised Goods" are any goods you have ordered which are personalised to your own specification, for example, by the inclusion of a club crest or sponsor logo which you have sent to us or by adding names and/or numbering to the goods.
"Customised Goods" are any goods you have ordered which are customised to your own personal specification by you choosing from a set of pre-defined garment templates.
All cancellations should be expressed in writing by one of the following methods:
- In writing: 126 New John Street, Birmingham, B6 4LD
- By email: admin@speedonesports.com
Data & Privacy
The information collected from you at the time you place an order will be stored in our database and is used purely to carry out your instructions and authorization of payment. Under no circumstances will this information be passed to a third party. If you would like to opt out of mailings please email: admin@speedonesports.com
