Do I need an account to place an order?

Yes, you will need an account to place an order. Create account (link)

I have placed an order, what happens next?

We’ll send you an order confirmation email after you place your order.

We aim to process orders within 10-14 working days.

If an order includes a personalised item, this may lengthen the despatch time of your order. Orders made on customised items during peak season, June - September will take approximately 1 additional week.

Can I change my order

If you wish to change your order, please contact us soon as possible. Once your order reaches the “Awaiting Supply Chain” stage, we cannot change your order.

I want to track my order?

Once your order has been shipped, you will receive a tracking number via mobile.

How do I check the status of my order?

You will receive an email update at every stage of your order.

Status:

Awaiting Fulfilment - Customer has completed the checkout process and payment has been confirmed.

Awaiting Supply Chain – Goods are currently on order with the brand or supplier, and we are waiting for them to arrive at the facility.

Embellishment Stage – We are currently processing your order for items that require embroidery or personalisation - for example: badge logo, initials, name & numbers numbering.

Awaiting In Store Pick Up - Order is ready for collection, your parcel can only be collected during our opening hours Monday- Friday 9am-5.30pm. Please ensure you have your order number (from your order collection email).

Part Shipped - Only some items in the order have been shipped, we will notify you on what items are to follow.

Completed — Order has been shipped/picked up, and receipt is confirmed.

Shipped — Order has been processed and shipped.

Cancelled —Order has been cancelled; a refund will need be processed

Refunded – Order has been refunded in full

Partially Refunded – Order has been refunded partially

Can I get the part of my order if it is ready?

We will aim to part ship any items of an order we can once our standard turnaround time has elapsed. If you would like to request a part ship prior to this, an additional charge of our £6.00 shipping fee may be necessary.

The item I want is out of stock, what do I do?

Sorry your item is out of stock; most items are not generally kept as a stock item and need to be ordered directly from the manufacturer. This could take up to 3-4 weeks in some instances. Please call us on 0121 796 5600 (Birmingham) OR 02081061260 (London) for more information.

I’m missing items from my order

We’re sorry there’s items missing in your order.

Before contacting us, please make sure to check your emails as we will notify you if your items have been part shipped.

In the event of a mistake on your order, whether it be a missing item, an incorrect item or an embellishment mistake, please note that you have 7 days to inform us of this in writing/email. Following this period we cannot be held liable for any errors.